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Frequently Asked Questions – Georges Online Academy

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Frequently asked questions

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📚 STUDENT FAQ

  1. How do I register as a student?

    Visit our homepage at https://georgesacademy.online/ and click “Sign Up – It’s Free”. Fill in your details and verify your email to activate your learning account.

  2. Which subjects are available?

    We currently offer tutoring in:

    • Mathematics

    • Science

    • Kiswahili

    • More subjects will be added soon!

  3. How do I book a lesson?

    After signing in:

    • Visit the “Tutors” page.

    • Select a subject.

    • Choose a tutor and click “Book Session”.

    • Select a date and time that suits you.

  4. Can I choose my tutor?

    Yes, you can explore tutor profiles, reviews, and areas of expertise before booking.

  5. What if I miss a session?

    You can reschedule missed sessions through your dashboard or contact support for assistance. We encourage a 24-hour notice for cancellations.

  6. Are group lessons available?

    Yes. We offer affordable group sessions, especially for students preparing for similar exams or grade levels.

  7. How much do lessons cost?

    • 1-on-1 tutoring: $15 per hour

    • Group sessions: Discounted rates apply

  8. Is my learning progress tracked?

    Yes. We offer feedback after sessions, periodic self-assessments, and optional progress reports.

  9. What tools do I need?

    A reliable internet connection, smartphone/tablet or laptop, and optionally, a camera and microphone.

  10. How do I rate my tutor?

    After your session ends, a prompt will appear allowing you to leave a rating and comment. Your feedback helps others choose wisely!

👩‍🏫 FAQ For Tutors

  1. How do I apply to become a tutor?

    We require:

    • A minimum of a diploma or degree in your subject area

    • Teaching/tutoring experience (online or offline)

    • Strong communication and digital skills

    • Passion for helping students learn

  2. How are tutors vetted?

    All tutors undergo:

    • Credential verification

    • A video interview

    • A demo lesson assessment

    • Background/reference checks (where necessary)

  3. How do I get students?

    Students browse tutor profiles and book sessions. The better your reviews and availability, the more bookings you’ll receive.

  4. How much am I paid?

    Tutors earn based on:

    • Hourly rate (varies by subject and experience)

    • Monthly pay for group classes or fixed programs

    • Details are shared upon successful onboarding.

  5. When and how do I get paid?

    Payments are processed monthly via M-Pesa, PayPal, or bank transfer. You’ll receive a detailed payout report.

  6. Can I teach students from other countries?

    Yes! Georges Online Academy serves students in Kenya, USA, Canada, and beyond.

  7. What platform/tools do I use to teach?

    We use secure platforms like Zoom, Google Meet, and our own LMS (Learning Management System) for lesson delivery and tracking.

  8. What if a student misbehaves or doesn’t show up?

    We have a student code of conduct. Report any issues to admin. Missed sessions are reviewed for tutor compensation.

  9. Can I work part-time?

    Yes. You set your availability and work as little or as much as you like.

❓ Frequently Asked Questions (FAQs)

General

  1. Q: What is Georges Online Academy?

    A: Georges Online Academy is an online platform that connects worldwide students with qualified tutors for one-on-one or group tutoring sessions across a wide range of subjects.

  2. Q: Who are the tutors?

    A: Our tutors are experienced educators, subject-matter experts, and qualified professionals who go through a thorough vetting and background check process.

  3. Q: What subjects do you offer?

    A: We offer tutoring in subjects such as Math, Science, English, Test Prep (SAT, ACT, etc.), and Kiswahili. Check our subjects page for a full list.

  4. Q: Where are you based?

    A: We operate primarily from Kenya, but our tutors and students come from multiple countries including the U.S. and Canada.

  5. Q: How is Georges Online Academy different?

    • Vetted and trained tutors

    • Affordable pricing

    • Flexible learning (1-on-1 or group)

    • Student progress tracking

    • Personalized learning plans

  6. Q: Is my data safe?

    A: Yes. We follow strict data protection policies. Your information is never shared without consent.

  7. Q: Do you offer free trials?

    A: Yes! New students may be eligible for a free trial session to experience our platform before committing.

  8. Q: How do I contact support?

    A: You can reach us via:

    • 📱 WhatsApp: +254702646364

    • 📘 Facebook: Georges Online Academy

    • 📧 Email: help@georgesacademy.online

  9. Q: Can schools or organizations partner with you?

    A: Yes. We welcome collaboration with schools, NGOs, and education partners. Please contact us to discuss custom programs.

  10. Q: What payment methods do you accept?

    A: We accept M-Pesa, PayPal, Bank Transfers, and Mobile Money depending on your country.

Using the Platform

  1. Q: How do I book a tutoring session?

    A: Simply sign up on our homepage, browse tutor profiles, and choose a tutor to schedule a session at a time that works for you.

  2. Q: Do I need to install any software?

    A: No. All tutoring sessions take place on our secure, web-based platform. You just need a computer or tablet with a webcam and a stable internet connection.

  3. Q: Can I choose my tutor?

    A: Yes, students can browse tutor profiles, read reviews, and choose the tutor that best fits their needs.

Pricing & Payments

  1. Q: How much does tutoring cost?

    A: Pricing varies by tutor and subject. Rates are listed on each tutor’s profile. Discounts may be available for package bookings or subscriptions.

  2. Q: How do I pay for sessions?

    A: Payments are made securely through our platform using credit/debit cards or PayPal.

  3. Q: Do you offer free trials?

    A: Some tutors may offer a free introductory session. Look for the 'Free Trial' badge on tutor profiles.

Cancellations & Refunds

  1. Q: What is your cancellation policy?

    A: Sessions can be canceled or rescheduled at least 24 hours in advance for a full refund. Cancellations within 24 hours may not be eligible for a refund.

  2. Q: What happens if a tutor misses a session?

    A: If a tutor fails to show up for a scheduled session, you will receive a full refund or the option to reschedule at no cost.

Technical & Support

  1. Q: What should I do if I experience technical issues during a session?

    A: Please contact our support team immediately via live chat or email at help@georgesacademy.online. We’ll assist you and may offer a refund or reschedule.

  2. Q: Is the platform secure?

    A: Yes, we use encrypted connections, secure servers, and follow strict data privacy policies to protect your personal information.

Other

  1. Q: Can parents monitor their child’s sessions?

    A: Yes, parents can create a parent account to manage bookings, view progress reports, and receive session summaries.

  2. Q: How do I become a tutor?

    A: Visit our “Become a Tutor” page on our website, https://georgesacademy.online/, to apply. We require proof of education, a background check, and a demo session.

👨‍👩‍👧‍👦 Parent Account Benefits

What You Can Do with a Parent Account:

  • View Tutor Profiles & Book Sessions

    Browse trusted tutors, read reviews, and schedule sessions that fit your family's routine.

  • Manage All Bookings in One Place

    Schedule, reschedule, or cancel sessions with just a few clicks.

  • Track Progress & Session Summaries

    Get detailed reports after each session to monitor your child’s development.

  • Message Tutors Directly

    Communicate directly with tutors to discuss goals, challenges, or feedback.

  • Monitor Learning Plans

    See personalized learning paths and achievements aligned with your child’s goals.

  • Secure Payments & History

    Manage payments easily and access full billing history with transparency.

Safe, Secure & Child-Friendly

We prioritize your child’s safety. All tutors are background-checked and vetted for professionalism, so you can rest assured.

Getting Started is Simple:

  1. Sign up as a Parent.

  2. Add your child(ren)’s profile.

  3. Start booking lessons that fit your needs.

Our Pricing Options:

PlanRate & DescriptionDetails
Pay-As-You-GoStarting at $25 per hourIdeal for flexible, one-time support. No commitments—pay only when you book.
Monthly Plans (Save more!)$15 per sessionChoose 4, 8, or 12 sessions/month. Includes progress tracking & priority scheduling. Starting at $60 (4 sessions), $120 (8 sessions), and $180 (12 sessions) per month.
Group Sessions$8 per sessionShared learning with peers. Lower rate per student. Great for exam prep or subject review.

All Plans Include:

  • 1-on-1 or small group live tutoring

  • Access to session summaries & feedback

  • Parent progress dashboard

  • Safe, secure, and student-friendly platform

  • No hidden fees or long-term contracts

Is there anything else you would like me to adjust or elaborate on regarding these FAQs?